Our Shipping Commitment
We are committed to providing a convenient, transparent, and dependable online shopping experience.
We understand that receiving your skincare purchases on time is an important part of customer satisfaction. Our shipping procedures are designed to help ensure that orders are processed efficiently, packaged appropriately, and delivered as smoothly as possible.
This Shipping Policy explains how we process orders, arrange shipping, communicate delivery estimates, and handle shipping-related concerns.
By placing an order through our online store, you acknowledge that shipping and delivery are subject to the terms described below.
Free Shipping on All Orders
No Standard Shipping Fees
We offer free standard shipping on all orders placed through our website.
There is no minimum purchase amount required to qualify for free standard shipping.
Whether you purchase a single skincare essential or multiple products, standard shipping is included at no additional shipping charge.
We believe that customers should be able to shop without unexpected standard shipping fees being added at checkout.
Transparent Checkout Information
All product prices on our website are displayed in United States dollars (USD).
The total amount payable for your order will be presented during checkout, including any separately disclosed charges that may apply.
Free shipping refers to our standard shipping service and does not automatically waive taxes, customs charges, or other charges imposed independently of our shipping fees where applicable.
We aim to provide clear purchasing information so customers can review the order total before completing payment.
Order Processing
Processing Time
Orders are generally processed within 1–3 days after successful payment confirmation.
Order processing includes activities such as verifying payment, reviewing order details, confirming availability, preparing products, and arranging shipment.
Processing time is separate from the estimated delivery period.
While we make reasonable efforts to complete processing within the stated timeframe, certain circumstances may result in additional processing time.
These may include order verification requirements, inaccurate customer information, unusual order volumes, product availability issues, or technical interruptions.
Order Confirmation
After an order is successfully submitted, an order confirmation will generally be provided using the contact information associated with the purchase.
The confirmation may include the order number, selected products, quantities, pricing, and available shipping information.
Customers should review their order confirmation carefully.
If any information appears inaccurate, customers should contact our support team as soon as possible.
Payment Verification
We may conduct reasonable checks to confirm the validity of an order and protect customers against unauthorized transactions.
If additional verification is necessary, processing may be temporarily delayed while the relevant information is reviewed.
We may contact customers through the information provided during checkout if clarification is required.
Estimated Delivery Time
Standard Delivery Estimate
Our estimated delivery timeframe is 6–12 days.
This estimate is intended to help customers plan for the arrival of their purchases.
Delivery estimates are not guarantees of arrival on a particular date.
Actual delivery times can vary based on shipping carrier operations, transportation conditions, destination accessibility, weather, and other circumstances outside our reasonable control.
Understanding Delivery Estimates
The estimated delivery period is separate from order processing.
For example, an order may require up to 1–3 days for processing before shipment, followed by the estimated delivery period.
Customers should consider both periods when planning purchases for a particular occasion.
We encourage customers to place orders in advance when products are needed by a specific date.
Factors Affecting Delivery
Although we work to provide consistent shipping service, unexpected delays may occasionally occur.
Factors that can affect delivery include:
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Carrier network disruptions.
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Severe weather conditions.
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Transportation interruptions.
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Customs or administrative inspections, where applicable.
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Incorrect or incomplete delivery information.
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Delivery access restrictions.
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Unusually high shipping volumes.
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Other events outside our reasonable control.
If a delivery is delayed, we encourage customers to contact support so that the available shipment information can be reviewed.
Shipping Destinations
Available Delivery Locations
Our online store supports shipping to destinations made available during checkout.
Customers can enter their shipping information to determine whether an order can be accepted for the selected destination.
Shipping availability may be affected by carrier coverage, delivery restrictions, product limitations, or other operational circumstances.
We reserve the right to decline or cancel an order when delivery to the requested address cannot reasonably be arranged.
If an accepted order cannot be fulfilled, the customer will be informed and any applicable refund will be processed.
Address Requirements
Customers are responsible for providing complete and accurate shipping information.
This includes the recipient's name, street address, apartment or unit details where applicable, postal code, and other information reasonably required for successful delivery.
We recommend reviewing all shipping details before completing checkout.
Incorrect or incomplete information may result in delays, failed delivery attempts, or returned shipments.
Order Tracking
Tracking Availability
When shipment tracking is available, tracking information may be provided through an order notification or another applicable customer communication channel.
Tracking details may include the carrier, tracking reference, and shipment status.
Customers should be aware that tracking updates depend on the relevant delivery carrier.
Tracking Updates
Tracking information may not appear immediately after an order has been prepared for shipment.
A short delay may occur before the carrier records the first shipment scan.
Additionally, tracking status may remain unchanged while a package is moving between transportation facilities.
This does not necessarily indicate that the package has stopped moving.
If tracking information remains unavailable or appears inconsistent for an extended period, customers may request assistance from our support team.
Shipping Multiple Products
Combined Shipments
We may combine products from the same order into one package when practical.
Combined shipping helps simplify delivery and reduce unnecessary packaging.
Separate Shipments
In some circumstances, products from the same order may be shipped separately.
Separate shipments may be necessary because of fulfillment arrangements, product availability, packaging requirements, or operational considerations.
When an order is divided into multiple shipments, the packages may arrive at different times.
Customers will not be charged additional standard shipping fees solely because we choose to split an order.
Delivery and Receipt of Orders
Delivery Attempts
Carriers may make delivery attempts according to their normal operating procedures.
Depending on the destination and shipping service, packages may be delivered directly to the recipient, left in a designated delivery location, or made available for collection.
Customers should follow any carrier instructions related to unsuccessful delivery attempts or collection requirements.
Delivery Confirmation
A carrier may mark a shipment as delivered after completing its delivery procedure.
If tracking indicates delivery but the package cannot be located, we recommend checking the surrounding delivery area and confirming whether another household member or authorized recipient accepted the package.
Customers may then contact our support team for additional assistance.
We will review available shipment information and consider appropriate next steps.
Incorrect Addresses
Address Corrections Before Dispatch
Customers who discover an address error should contact our support team as soon as possible.
If the order has not yet been dispatched, we will make reasonable efforts to update the information.
However, address changes cannot always be guaranteed after an order enters processing.
Address Corrections After Dispatch
Once a package has been handed to a carrier, delivery address changes may be limited or unavailable.
Any change request will depend on carrier capabilities and shipment status.
We are not able to guarantee redirection to an alternative address after dispatch.
If a package is returned because of an incorrect or incomplete address, our support team will review available resolution options.
Delayed Deliveries
When a Shipment Takes Longer Than Expected
We understand that delays can be frustrating.
If an order exceeds the estimated delivery timeframe, customers may contact support with their order number and relevant shipment information.
Our team will review the available details and, where appropriate, request additional information from the carrier or fulfillment provider.
Resolution Options
Depending on the circumstances, a delayed shipment may require additional tracking review, a delivery investigation, a replacement arrangement, or a refund assessment.
Any proposed resolution will depend on the order circumstances and applicable store policies.
A delay does not automatically establish that a shipment has been lost.
We will make reasonable efforts to communicate available information and help customers understand the next steps.
Lost or Missing Packages
Reporting a Missing Shipment
Customers who believe that a package has been lost should contact customer support.
Please include the order number, relevant tracking information, and a brief explanation of the concern.
We may request additional details to help verify the delivery status.
Investigation and Assistance
We may review order records, carrier tracking information, and available delivery confirmation.
Where necessary, we may coordinate with the delivery provider to investigate the shipment.
If an order is confirmed to have been lost during transit, we will review the circumstances and arrange an appropriate resolution, which may include replacement or refund.
Damaged Packages
Inspecting Your Delivery
Customers are encouraged to inspect the package and products after delivery.
If the package appears significantly damaged, please review the contents carefully before using the products.
Reporting Shipping Damage
If products arrive damaged, customers should contact our support team and provide the order number, a description of the damage, and photographs when reasonably available.
We will review the report and determine an appropriate resolution under our Refund Policy.
Customers should avoid using products that appear damaged, contaminated, or otherwise unsafe.
Order Changes and Cancellations
Before Shipment
Customers may request an order change or cancellation before shipment.
We will make reasonable efforts to accommodate the request when the order status permits.
However, because orders may enter processing quickly, changes and cancellations cannot always be guaranteed.
After Shipment
Once an order has shipped, cancellation may no longer be possible.
Customers may instead request a return in accordance with our Refund Policy after receiving the products.
Customer Responsibilities
To support timely and successful delivery, customers should:
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Provide accurate recipient and shipping details.
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Review order information before payment.
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Monitor available order and tracking notifications.
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Respond to reasonable delivery or verification requests.
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Contact customer support promptly when concerns arise.
We appreciate customers' cooperation in helping us resolve shipping-related issues efficiently.
Contact and Shipping Assistance
Our customer service team can assist with questions about order processing, shipment tracking, delivery estimates, missing packages, damaged deliveries, and other shipping-related matters.
Customers can reach our team through the support channels provided on our website.
Please provide your order number whenever possible so that we can locate the relevant purchase information.
Updates to This Shipping Policy
We may revise this Shipping Policy to reflect changes in our fulfillment procedures, shipping services, operational requirements, or customer service practices.
The version published on our website will describe the currently applicable policy, subject to any terms already agreed upon for existing orders.
We encourage customers to review the Shipping Policy when making a purchase.
Our Promise
Our goal is to make the delivery experience as convenient and transparent as possible.
With free standard shipping on all orders, clear processing expectations, and accessible customer support, we strive to provide a dependable online shopping experience from checkout to delivery.
We appreciate your trust and thank you for shopping with us.
